Speakers
Sales Force Panel: What Channel Partners Expect
David C. Barbeau
Independent Aftermarket Business Unit Executive
Delphi Product & Service Solutions
Delphi Automotive LLP
David C. Barbeau is the independent aftermarket business unit executive for Delphi Product & Service Solutions, responsible for the growth and operating performance of the business unit globally. In 2007, he was elected to the Board of Directors of the Automotive Aftermarket Suppliers Association (AASA).
Barbeau brings more than 30 years of management and financial experience in the automotive aftermarket industry to Delphi. Before coming to Delphi he held positions such as chief financial officer , Monroe Auto Equipment Co. in Monroe, Mich.; president, ARA Automotive Group in Grand Prairie, Texas; senior vice president, operations, for APS, Inc. in Houston; and executive vice president of Auto Parts Express LLC, an automotive parts and equipment distribution company he co-founded in 1999.
Barbeau began his career at Delphi in 2002 where he held the position of director, sales and marketing for Delphi Product & Service Solutions. In this position, he led the continuing development of Delphi’s robust vehicle electronic product offering to support Delphi’s total parts and service solution. In 2003, Barbeau became the general director, global sales and marketing; a position he held prior to his current role as business unit leader for the independent aftermarket.
A native of Saint Louis, Missouri, Barbeau earned a bachelor’s degree, and a master’s of business administration degree in finance and accounting from Saint Louis University.
About Delphi
Delphi Automotive LLP was created in October 2009 when a group of private investors acquired assets of the former Delphi Corporation. Delphi is a leading global supplier of electronics and technologies for autos, commercial and other vehicles and has more than 100,000 employees at 270 locations and 24 engineering centers in 32 countries. More information regarding the company and its board may be found at www.delphi.com.
Jeff Brekke
President, Global Automotive Aftermarket
Gates Corporation
Jeff Brekke serves as president of the Global Automotive Aftermarket for Gates Corporation. He has responsibility for the company’s North American Automotive Aftermarket business including the U.S.A., Canada, Gates InterAmerica (GIA) and Mexico. He is also responsible for the Gates Australia operation where he served a Managing Director from 2003 to 2005.
Brekke began his career with Gates in 1980, as a member of the Automotive Field Sales force. He progressed upward in the sales organization through the positions of zone manager prior to moving to Denver to assume the role of product manager responsible for metal goods and subsequently for automotive belts.
During his 29 years with Gates, he has held a number of key management positions within the company. In 1991, Brekke was promoted to automotive regional sales manager. In 1996, he became managing director of Gates New South Wales facility in Australia where he was responsible for the Company’s AOE and aftermarket hose business. He returned to the Gates Automotive Aftermarket in the U.S. in late 1998, as eastern sales manager. In 2003, Brekke was named managing director of Gates South Pacific, responsible again for all Gates business in Australia, New Zealand and the South Pacific region. In 2007, Brekke was named senior vice president of Gates North American Automotive Aftermarket Sales. In 2008, he was appointed president – aftermarket.
Brekke attended Boise State University. He currently lives in Evergreen, Colorado.
About Gates Corp.
Gates Corporation is one of the world’s leading manufacturers of industrial and automotive products, systems and components. Gates maintains sales and marketing operations in every major automotive market, including North America, South America, Europe, Asia, Australia and the Gulf Region. Gates is a part of Tomkins plc, a world-class global engineering and manufacturing group with market and technical leadership across two businesses: Industrial & Automotive and Building Products.
James (Jay) Burkhart
Senior Vice President, Global Aftermarket
Federal-Mogul Corp.
Jay Burkhart is senior vice president, Global Aftermarket, a member of the Strategy Board and an officer of Federal-Mogul Corp. He is responsible for sales, marketing and distribution of Federal-Mogul’s aftermarket products and brands in all geographic regions.
Burkhart joined Federal-Mogul in 1998 with the acquisition of Cooper Automotive and was most recently vice president of global marketing for Aftermarket Products & Services. He has had positions of increasing responsibility in the areas of product line management, product pricing and gross margin, brand management and overall aftermarket strategy.
Prior to joining Cooper, he was vice president of marketing, worldwide, for Tenneco Automotive (Monroe/Walker). Burkhart had a 10-year career in the packaged goods industry before entering the automotive industry.
Burkhart earned a bachelor’s degree in political science and a master’s degree in business administration from the University of Cincinnati, Cincinnati, Ohio.
Brad Duncan
General Manager
OptiCat
Brad Duncan is CEO of OptiCat, the joint venture with TecDoc Information Systems of Germany formed in 2009 for the purpose of providing a supplier-centric e-catalog solution for North America.
Since 1980, Duncan has spent his professional career building technologies for the automotive aftermarket. He is considered the father of the AAIA Legacy Electronic Parts Catalog standards.
Through Profit Pro, a company he founded and operated until 2000, Duncan delivered the first manufacturer-supplied electronic parts catalog and the first to reside on the Internet. During his tenure at Profit Pro, the company successfully provided store management systems to more than 4,000 major retailer sites including Sears Automotive, PACCAR Automotive, CSK Auto, Advance Auto Parts, Big O Tires and others.
After selling Profit Pro to Wrenchead in 2000, Duncan founded MindQuest, a software incubator company that has successfully built and marketed several e-commerce and catalog database technologies, including the Federated Autoi program, an ecommerce program for Federated Auto Parts. In 2009, MindQuest and TecDoc formed OptiCat. AASA recently joined OptiCat as its third partner.
George Dunham
Senior Vice President of Product Management & Marketing
CARDONE Industries, Inc.
George Dunham is the senior vice president of product management and marketing at CARDONE Industries. Throughout his 20-year career with the company, he has held many positions, from manufacturing leader through his current role in product management.
He is responsible for CARDONE's brand and marketing strategies, which support more than 70 product lines. He is also responsible for the engineering and purchasing of CARDONE Select new products, which complement the A1 CARDONE line of remanufactured products.
Dunham holds a Bachelor of Science degree in electrical engineering technology from LeTourneau University and an MBA from West Chester University.
Michael S. Hanley
Partner, Global Automotive Industry Leader
Ernst & Young Automotive Sector
Mike Hanley is the global automotive leader of Ernst & Young’s Automotive Sector. Based in Detroit, Mike is responsible for managing the firm’s Global Automotive Center and for developing the firm’s Automotive Industry strategy and initiatives worldwide. The Global Automotive Center delivers industry knowledge to automotive Account Teams through sharing of best practices, tailoring of business solutions and creation of relevant automotive thought leadership.
Mike has 32 years of experience with EY with an emphasis on serving global automotive clients.
Mike currently serves as the global client service partner for Federal-Mogul Corp. and senior advisory partner for Magna International and Nissan North America. He previously served as coordinating partner for the audits of TRW Automotive, Inc.; Cooper Tire & Rubber Company; Textron Automotive Inc.; ThyssenKrupp Automotive NA; and Aeroquip-Vickers, Inc.
Mike is responsible for marshalling resources from throughout the firm – domestically and internationally – to ensure continuous quality service to automotive clients. Mike interfaces regularly with senior management to ensure that the firm’s services are closely aligned with the business strategies of the company.
Mike is an experienced speaker on the state of the automotive industry, corporate governance and Sarbanes-Oxley.
Mike holds a B.S. from the University of Toledo and has completed Ernst & Young’s Executive Program at The Kellogg School of Northwestern University. He is a certified public accountant in Ohio and Michigan and a member of the American Institute of Certified Public Accountants. He also serves the Detroit community as a member of the Board of Directors of United Way for Southeastern Michigan.
Barry Harris
Global Manager – Products, Cataloging & Marketing
The Timken Company
Barry Harris, AAP, global manager – products, cataloging & marketing, The Timken Co., has led the strategic and tactical efforts of the company’s automotive and heavy duty aftermarket since 2000 as it built the full-line hub unit, bearing and seal offering to serve the quality conscious professional technician of today.
Harris is the current chairman of the AASA Marketing Executive Council and a previous president of the Automotive Communications Council. He has served on numerous committees through the years such as the GAAS Marketing committee, the Leadership Development Network (LDN) and the AAIA’s Market Research committee. He also is an active member of his local Rotary Club in Canton, Ohio.
Benefiting from more than 20 years in the aftermarket, he has enjoyed assignments in sales, marketing and logistics at Cowin Equipment (Alabama), Federal-Mogul (Michigan), Kenworth of Birmingham (Alabama) and The Timken Company (Ohio). Harris has earned his automotive aftermarket professional (AAP) designation, and is a graduate from the University of Alabama Birmingham, where he focused on both marketing and industrial distribution
Terry L. Heffelfinger
Director of Product Engineering, Research & Development and Quality
Affinia Global Brake and Chassis
Terry L. Heffelfinger is director of product engineering, research & development and quality for Affinia Global Brake and Chassis. At Affinia, Raybestos is the Official Brakes of NASCAR, and the product engineering team has developed and launched racing brake and chassis products for the NASCAR Sprint Cup Series as well as the Indy Racing League.
Heffelfinger grew up in the small town of Perrysburg, Ohio, near Toledo. He attended Indiana State University where he earned a B.S. degree in automotive engineering and a minor in business administration. Upon receiving his degree, he returned to the Toledo area to start his career in automotive engineering with Prestolite Electric Inc. in the product design group.
During his career at Prestolite Electric Inc., Heffelfinger advanced through a series of promotions and increasing responsibility in electrical, electronics and electromechanical automotive product design for the aftermarket, original equipment and the military. Highlights of his career include working on the HUMMER military vehicle program, and leading a team to develop a 200 amp alternator program for the M-113 armored personnel carrier.
After a successful 12 year career at Prestolite, Heffelfinger was recruited by Tenneco Automotive to build its product development program. As chief engineer and later as director of product engineering and marketing at Tenneco Automotive, he built and led the engineering and marketing organization.
Heffelfinger is a member of SAE, Society of Automotive Engineers and has assisted with Formula SAE Teams at Oakland University and Monroe County Community College. He has also served on emissions related sub-committees and is a past president of the student chapter of SAE at Indiana State University. He is currently on the SAE Rotor Testing (Crack Strength) Taskforce.
He is an avid sports car racer and member of Sports Car Club of America. He has been racing in SCCA for 10 years and currently races a 1998 Van Diemen Formula Continental open wheel formula car in SCCA National Sanctioned races.
Erik Hurst
V. Duane Rath Professor of Economics and Neubauer Family Faculty Fellow
University of Chicago Booth School of Business
Erik Hurst studies macroeconomic policy, consumption, time use, entrepreneurship, and household financial behavior. Hurst’s research includes “Life Cycle Prices and Production,” forthcoming in the American Economic Review; “Social Security and Unsecured Debt,” forthcoming in the Journal of Public Economics; “Liquidity Constraints, Household Wealth, and Entrepreneurship,” which appeared in the Journal of Political Economy (2004); “The Correlation in Wealth Across Generations,” which also appeared in Journal of Political Economy (2003); and “Home is Where the Equity Is: Mortgage Refinancing and Household Consumption,” which was published in the Journal of Money, Credit and Banking (2002).
Additionally, his research on “Measuring Trends in Leisure” which appeared in the Quarterly Journal of Economics in 2007 was written up in the New York Times, the Washington Post, and the Economist. His current paper “Conspicuous Consumption and Race” explores the differential spending on status goods between Black and White households.
He won the 2006 TIAA-CREF Paul A. Samuelson Award for Outstanding Scholarly Writing on Lifelong Financial Security for his article about the transition to retirement, “Consumption Versus Expenditure,” published in the Journal of Political Economy (2005).
Hurst was the inaugural recipient of the John Huizinga Faculty Fellowship in 2005 and was awarded the William Ladany Research Award in 2001, which is given to a junior faculty member with promising research potential. In 2006, he was named a Neubauer Faculty Fellow and the previous year he was named a Charles E. Merrill Scholar, an honor given to Chicago Booth faculty who conduct promising research in the area of policy studies. He also has received grants from the Michigan Retirement Research Center and the Department of Health and Human Services. Prior to moving to Chicago, Hurst won two teaching awards while a graduate student at the University of Michigan. Additionally, in 2008, the MBAs selected him as the recipient of the Emory Williams Award for Outstanding MBA Teaching.
He is a member of the Economic Fluctuations Group, Aging Group and Public Economics Group at the National Bureau of Economic Research.
He earned a bachelor’s degree in economics and finance from Clarkson University in 1993. He received a master’s degree in economics in 1995 and a PhD in economics in 1999 from the University of Michigan. He joined the Chicago Booth faculty in 1999.
Norman E Johnson
Director, Government and External Affairs
Robert Bosch LLC
As director, government and external affairs for Robert Bosch LLC, Norman E. Johnson is responsible for leading the company’s North American public policy and regulatory advocacy, acquisition of public funding, and corporate social responsibility initiatives. He has more than 20 years of public affairs experience in the private and public sectors.
Johnson joined Bosch in 2005 from Visteon Corp., where he was director of government and community affairs worldwide. Prior to joining Visteon, Johnson held positions in government, media and community relations at Ford Motor Co., which he joined in 1995. Before joining Ford, Johnson worked in various federal legislative and political campaign positions.
Johnson holds a bachelors degree from Oakland University in Rochester, Michigan where he studied political science and psychology. He studied political communication and journalism at Wayne State University’s graduate school in Detroit, Mich. Johnson is as member of the Board of Directors of the Public Affairs Council and immediate past chair of the MEMA Government Affairs Committee.
Tim Lee, AAP
President
Lang Distributing
Tim Lee, AAP, president, Lang Distributing, has a distinguished aftermarket career spanning nearly 39 years. He started his career in 1971 following graduation from Michigan State University by accepting a position with United Delco, then a division of General Motors, which later became AC-Delco. He was a jobber sales representative until 1973 when he was promoted to district sales manager assigned to the Chicago area.
In 1975, Lee left AC-Delco to join Lang Distributing in Kankakee, Ill. After serving as marketing manager, sales manager and general manager, Lee bought the company and its affiliate in Urbana, Ill., in 1985.
Shortly thereafter, Lee sold the affiliate in Urbana to Steve Grumish. Lee and Grumish operate 24 owned/affiliated jobber stores in Illinois and Indiana flying the Bumper-To-Bumper program colors.
In January 1987, Lee and three partners purchased the assets of Certified Automotive in Chicago, Ill. Certified merged with Lee Auto Parts in January 1998. Lee Auto Parts and Certified Automotive Warehouse were sold to Auto Wares of Michigan in August of 2006.
Lee has served on the Board of Directors of the Bumper-To-Bumper marketing group and the Executive Board of the Aftermarket Auto Parts Alliance, where he served two years as its chairman. He has been active since 1988 in the AWDA University where he served as vice chancellor. Lee currently sits on the Automotive Aftermarket Industry Association (AAIA) Executive Committee as treasurer and also on the Automotive Warehouse Distributors Association’s (AWDA) Executive Committee, having served the association as its chairman in 1993-1994.
He has received many honors and recognition for his support of the industry, including the Martin Fromm Lifetime Achievement Award, Pursuit of Excellence Award, Art Fisher Memorial Scholarship Award and the Northwood University Industry Service Award. In 2005, Lee was awarded AWDA’s highly prestigious Leader of the Year Award, capping a career of service to AWDA and its members
Lee graduated from Holland High School in Holland, Mich., and earned a bachelor of arts degree from Michigan State University in 1971. He earned his automotive aftermarket professional (AAP) designation from The University of the Aftermarket in 2000.
Customer Presentation
Larry Magee
Chairman, CEO and President
Bridgestone Retail Operations LLC (BSRO)
Executive Vice President
Bridgestone Americas Inc. (BSAM)
Larry J. Magee has served as chairman, CEO and president of Bridgestone Retail Operations LLC since 2001. He is responsible for the largest network of company-owned automotive service providers in the world — more than 2,000 tire and vehicle service centers across the United States — including Firestone Complete Auto Care™, Tires Plus™, ExpertTire™ and Wheel Works™ store locations. Credit First National Association and Firestone Complete Fleet Care™ operations are also part of BSRO.
Magee has held various positions within the Bridgestone Americas’ family of companies during his 30-plus years of service. In 1975, he began his career as a store associate at The Firestone Tire & Rubber Co. while he was attending school. Prior to graduation, Magee became manager of a Firestone company-owned store in Houston, Texas.
From 1981 through 1992, Magee held various positions ranging from store supervisor in Houston to general manager of National Tire Stores in Chicago, Ill. In 1996, Magee was appointed zone director of the South Central region.
Magee returned to Chicago in 1998 as the president of Bridgestone Firestone Retail Division. Soon after, Magee became president of Bridgestone Firestone Retail Operations and vice president of Bridgestone Firestone Inc. After a corporate reorganization in December 2001, he took on his current role.
Magee graduated from the University of Houston with a bachelor’s degree in business and industrial organization.
Magee is a member of several boards including Bridgestone Americas Inc.; Bridgestone Retail Operations LLC; Bridgestone Americas Tire Operations LLC; Bridgestone Canada Inc.; Morgan Tire & Auto Inc.; Morgan Equity Investment Inc.; Bridgestone Mercantile Inc.; Wabash National Corp.; Coalition for Auto Repair Equality; and Automotive Aftermarket Foundation.
William D. (Bill) Maggs
President
National Pronto Association
William D. (Bill) Maggs was appointed president of National Pronto Association in 2000. National Pronto Association is a member owned Program Distribution Group with members coast-to-coast.
Maggs began his aftermarket career in 1975 at Menco Corp., in Springfield, Ill. as part of a management internship during his senior year in high school. After graduating, Maggs accepted an offer for full time employment at Menco. He attended Northwood University during 1976. Maggs’s 21-years career with Menco included many different positions from store manager, warehouse operations manager, sales manager, to president.
Menco Corp.’s owner, William Menghini, was the founder of National Pronto Association. In 1981, Maggs’s responsibilities were expanded to include the title of director of Pronto Programs, and he became the first full time employee of National Pronto Association. In 1990, Maggs relinquished his daily duties with Pronto and became president of Menco Corp. and Sasco, a company store group. While running the Menco businesses, Maggs served one term on the Pronto Board of Directors.
After the Menco and Sasco businesses were sold in 1996, Maggs was rehired by National Pronto as vice president and product management. Maggs has been involved with Pronto from its inception as an employee or member his entire career.
Maggs is a past recipient of the Northwood Automotive Aftermarket Education Award. He currently resides in Roanoke, Texas (Dallas / Fort Worth suburb) with his wife, Stella. They have two married children and three wonderful grandchildren.
Roger McCollum
President & CEO
N.A. Williams
Roger McCollum, president and CEO of N.A. Williams, has been involved in the automotive aftermarket for more than 35 years dating back to his first job in a local jobbing store as a college student.
Upon graduation from the University of Akron, McCollum joined Ken Tool Co. where he served in a variety of sales and management positions, advancing to national sales manager. In July 1984, McCollum joined N.A. Williams and became responsible for the agency’s NAPA, Balkamp and CARQUEST accounts.
Over the years, McCollum held various management positions within N.A. Williams and has served as the company’s president since 1997 and CEO since 2007. During the past decade, he has directed and integrated several mergers and acquisitions which have greatly expanded, diversified and strengthened the company’s business.
McCollum has served on the Automotive Warehouse Distributors Association (AWDA) Board of Governors, Manufacturers Advisory Council and Government Affairs Committee. He is currently a member of the Automotive Aftermarket Industry Association (AAIA) Manufacturers’ Representative Council and Show Committee. He was recently recognized by AAIA for his support of AAPAC and the association’s legislative activities. In November 2009, he received the Northwood University Automotive Aftermarket Management Education Award.
Building Brand Loyalty through Outstanding Service Support in the Aftermarket
Mark Saxonberg
Manager - Environment, Health, Safety and Service Support,
Industry & Government Relations
Toyota Motor Sales, USA Torrance, Calif.
Mark Saxonberg is manager - environment, health, safety and service support, industry and government relations for Toyota Motor Sales, USA Torrance, Calif. His responsibilities include:
- Toyota/Scion/Lexus Environment, Health, Safety, Hazmat and Service Compliance
- End of Life Vehicle Recycling
- Government, Industry and Aftermarket relations
Saxonberg has 45 collective years of experience in the OEM and aftermarket automotive service industry. His positions have included technician, service manager, independent shop owner, technical instructor, instructional designer, service engineer, compliance engineer, industry liaison and technical manager.
His experience includes:
- Sixteen years managing various projects within Toyota Motor Sales USA, Product Quality & Service Support Department including development of Toyota’s internet-based service information and diagnostic systems, including Toyota’s revolutionary open standard diagnostics system for the aftermarket
- Four years designing Toyota & Lexus technical training programs including Toyota/Lexus power train and emissions diagnostics programs
- Seven years as an automotive technical instructor including 3 years managing over 40 automotive technical training centers for the Allen Test Products Division - Allen Group
- Seventeen years managing, service writing & wrenching in independent & dealership repair facilities
Saxonberg is a member Society of Automotive Engineers (SAE). He is a graduate of the University of Denver (1974) where he earned his BSBA in finance and economics.
Tom Ward
Senior Vice President, Snap-on Inc.
President, Snap-on Tools Group
As president of the Snap-on Tools Group, Tom Ward is responsible for the development, manufacturing, sales and distribution of hand tools and tool storage products, and also for the sale of diagnostic, information, power tools and outside product through franchisees globally.
Ward joined Snap-on in 1996 and has held positions of increasing responsibility including president of Global Diagnostics, president of sales and franchising for Snap-on Tools and president of the Diagnostics and Information Group. Prior to joining Snap-on, he was a member of the leadership team of innovative start-up companies, Computer Aided Services and AllData Corporation.
His education includes a masters in business administration (MBA) from Northwestern University’s Kellogg Graduate School of Management. Ward serves on the board of directors of Automotive Service Excellence (ASE), is chairman of the Automotive Aftermarket Suppliers Association (AASA), and serves on the board and audit committee for Motor and Equipment Manufacturers Association (MEMA).
Keith Wilson
President
Affinia Global Filtration
Keith Wilson is president of Affinia Global Filtration, a position he has held since 2007.
Wilson joined Dana in 1984 as a sales and marketing specialist with Spicer Axle Division in Fort Wayne, Ind. In 1987 he worked at the axle plant in Columbia, Mo., as a purchasing specialist, third shift supervisor, EIM coordinator and scheduler. He was promoted to production control manager at the Spicer Driveshaft Division’s plant in Lima, Ohio in 1990, and was named plant manager at the Spicer Heavy Axle and Brake Division’s Hilliard, Ohio plant in 1991.
Wilson was promoted to resident manager of the Spicer Trailer Products Division in 1994, to general manager of the division in 1996, and to vice president and general manager in September 1997. In 1998, he was named vice president and general manager of Victor Reinz Division. In September 2000, Wilson became vice president and general manager of the Wix Filtration Products Division.
On November 30, 2004, Wix was bought by the Cypress Group, Inc. and Wilson became vice president and general manager of Affinia Group Inc., Under Hood Group. In 2007, Wilson was named to his current position.
A native of Fort Wayne, Ind., Wilson has a Bachelor’s degree in marketing and management from Ball State University, and he is a graduate of Dana’s MBA Program. In 2009, Wilson joined the AASA Board of Governors.
Uli Zehnpfenning
CEO
TecDoc
Uli Zehnpfenning, CEO of TecDoc, started his automotive career in 1987 with BBE Business Consultants. From 1991-1996, he was responsible for product marketing at VALEO Service in Ratingen. Zehnpfenning headed the marketing department for BOSAL International in Belgium from 1996 – 2001. In 2001, he was appointed to his current position at TecDoc.
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